Privacy Policy
1. Information We Collect
JLIO is built with privacy-first principles. We collect only the minimal information necessary to provide our social Q&A platform:
Personal Information:
- Username and display name (chosen by you)
- Age verification data (birth month/year only)
- Country/region for content localization
- Avatar preferences and customizations
Content Data:
- Questions you ask (anonymous or identified)
- Answers and responses you provide
- Stories you share anonymously
- Voice notes and audio messages
- Reactions and interactions with content
Technical Information:
- Anonymous device identifiers
- App usage analytics and performance data
- Crash reports and error logs
- Network and connection information
2. Anonymous by Design
JLIO is built around anonymous interactions. We use Firebase Anonymous Authentication, which means:
- No email, phone number, or real name required
- Anonymous user IDs that cannot be traced to individuals
- Questions can be asked completely anonymously
- Stories are shared without identifying information
- Voice notes can be used without revealing identity
Even when you choose to identify yourself in interactions, this identification is limited to the username you create and does not connect to real-world identity.
3. How We Use Your Information
Service Provision:
- Facilitate anonymous Q&A interactions
- Enable story sharing and social features
- Manage JLios virtual currency system
- Track achievements and user progress
- Provide Pair-Me matching services
Platform Improvement:
- Analyze usage patterns to enhance user experience
- Monitor app performance and fix technical issues
- Develop new features based on user behavior
- Optimize content delivery and caching
Safety and Moderation:
- Detect and prevent spam and abuse
- Enforce community guidelines
- Protect users from harmful content
- Maintain platform security and integrity
4. Data Storage and Security
Storage Infrastructure:
- Data stored on Google Firebase Cloud Firestore
- Files and media stored on Firebase Cloud Storage
- Cached data stored locally on your device
- Voice notes encrypted during transmission and storage
Security Measures:
- End-to-end encryption for sensitive communications
- Secure HTTPS connections for all data transfer
- Regular security audits and updates
- Access controls and authentication protocols
- Automatic data backup and disaster recovery
Data Retention:
- Active account data retained while account exists
- Deleted content removed within 30 days
- Analytics data aggregated and anonymized after 90 days
- Account deletion removes all personal data immediately
5. Data Sharing and Disclosure
JLIO does not sell, rent, or trade your personal information. We maintain strict limits on data sharing:
We DO NOT Share:
- Personal identification information
- Private messages or voice notes
- Individual user behavior data
- Account credentials or authentication data
Limited Sharing:
- Public stories and responses (as intended by users)
- Aggregated, anonymized analytics with service providers
- Legal compliance when required by law
- Security investigations to protect users
6. Your Privacy Rights
JLIO respects your privacy rights and provides you with control over your data:
Data Access and Control:
- View all your questions, answers, and stories
- Download your data for personal use
- Edit or delete individual pieces of content
- Manage voice note preferences and storage
Privacy Settings:
- Control who can ask you questions
- Manage anonymous interaction preferences
- Adjust content visibility settings
- Opt out of optional analytics collection
Account Management:
- Permanently delete your account anytime
- Export your data before deletion
- Request data correction or updates
- Report privacy concerns or violations
7. Age Requirements and Child Safety
JLIO is designed as a safe space for age-appropriate social interaction:
- Minimum age requirement: 13 years old
- Age verification during account setup
- No collection of personal data from minors
- Enhanced safety features for younger users
- Parental guidance encouraged for users under 18
If we discover that a user under 13 has created an account, we will immediately delete their account and all associated data. Parents who believe their child under 13 has used JLIO should contact us immediately.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify users of any material changes through the app or our website.
Terms of Service
1. Acceptance of Terms
By accessing and using JLIO, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
JLIO is a social platform that allows users to ask and answer questions anonymously, share stories, and connect with others in a safe, moderated environment.
3. User Conduct and Community Guidelines
JLIO is built on respect, safety, and positive interaction. By using our platform, you agree to:
Positive Behavior:
- Treat all users with respect and kindness
- Ask thoughtful, constructive questions
- Provide helpful and honest answers
- Share stories that inspire or inform others
- Report inappropriate content to help keep JLIO safe
Prohibited Activities:
- Harassment, bullying, or threatening behavior
- Sharing hate speech or discriminatory content
- Posting sexually explicit or inappropriate material
- Sharing personal information without consent
- Spamming, bot activity, or platform manipulation
- Impersonating others or creating fake accounts
- Attempting to circumvent security measures
- Using the platform for illegal activities
4. Age Requirements
You must be at least 13 years old to use JLIO. Users under 18 should have parental consent before using the service.
5. Content Guidelines and Ownership
Content Standards:
- Keep all content appropriate for ages 13+
- Ensure questions and answers are respectful
- Share stories that are truthful and constructive
- Voice notes must comply with audio content guidelines
- Respect intellectual property and copyrights
Content Ownership:
- You retain ownership of content you create
- You grant JLIO license to display and distribute your content
- Anonymous content may be used for platform improvements
- You can delete your content at any time
Content Moderation:
- JLIO reserves the right to moderate all content
- Automated systems may flag inappropriate content
- Community reporting helps maintain safety
- Violations may result in content removal or account action
6. JLios Virtual Currency System
JLios is JLIO's virtual currency that enhances your platform experience:
Earning JLios:
- Daily check-ins and consistent platform use
- Asking and answering questions
- Sharing stories and engaging with content
- Completing Pair-Me sessions
- Unlocking achievements and maintaining streaks
Using JLios:
- Avatar customization and premium features
- Enhanced profile options
- Special badges and recognition items
- Time extensions and platform perks
Important Notes:
- JLios have no real-world monetary value
- Cannot be exchanged for real currency or gifts
- Lost if account is deleted or banned
- Cannot be transferred between accounts
7. Privacy and Data
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
8. Moderation and Enforcement
JLIO reserves the right to moderate content and take action against users who violate these terms, including warning, suspending, or permanently banning accounts.
9. Intellectual Property
The JLIO platform, including its design, features, and content, is owned by JLIO and protected by intellectual property laws. Users retain rights to their own content but grant JLIO license to use it within the platform.
10. Disclaimers
JLIO is provided "as is" without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of user-generated content.
11. Limitation of Liability
JLIO shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
12. Termination
You may terminate your account at any time through the app settings. JLIO may also terminate accounts that violate these terms.
13. Changes to Terms
JLIO reserves the right to modify these terms at any time. Users will be notified of significant changes, and continued use constitutes acceptance of modified terms.
14. Governing Law
These terms are governed by applicable laws and regulations. Any disputes will be resolved through appropriate legal channels.
15. Contact Information
For questions about these terms or to report violations, please contact us at:
Email: legal@jlio.app
Support: support@jlio.app
